• Work Mode: On-site
• Location: Ampang, Kuala Lumpur
• Working Days/Hours: Monday to Friday; 10am to 7pm
• Salary: From RM3,000 + Monthly Performance Bonus + Flexi Claim + Year-End Bonus

Key Responsibilities

• Manage customer communication mainly via chat messaging with occasional calls.
• Provide customers with accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients to encourage repeat business and trust.
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for transaction processing.
• Ensure that transaction statements are prepared and delivered to clients in a timely manner.
• Forward finalized statements from the operations department to clients.
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
• Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements

• Minimum SPM or higher qualification.
• Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Customer Services experienced is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Basic computer skills (Google Docs, Excel, Gmail, etc.).
• Willing to work on a rotating weekend schedule and perform overtime when required.

Why Join Us?

• Monthly Performance Bonus: Earn up to 4-digit monetary rewards based on performance.
• Flexible Benefits Claim: Enjoy 4-digit flexible reimbursement benefits.
• Professional Development: Sponsorship for professional training, certifications, and workshops.
• Annual Leave Encashment: Get paid for unused annual leave.
• Team Bonding Activities: Monthly team bonding activities based on team preference.
• Work Assets Provided: All necessary work tools and equipment will be supplied.