• Type: Permanent
• Basic Salary: RM3,000 + + Shift Allowance + Utilities Allowance + KPI
• Work Mode: Work From Home
• Working Hours (By shift): Morning: 9am – 6pm ,Afternoon: 5pm – 2am ,Night: 1am – 9am ,Off Days: 8 days per month

Job Description:

• Handle customer inquiries promptly and professionally through phone calls and WhatsApp.
• Provide accurate and detailed product/service information to customers.
• Record, update, and maintain customer details in the system to ensure data accuracy.
• Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.
• Ensure high levels of customer satisfaction by delivering timely and effective support.

Requirements:

• Fluent in Malay (spoken & written) is preferred to facilitate effective communication with Malay-speaking clients.
• Fluent in Chinese (spoken & written) is an advantage to facilitate effective communication with colleagues.
• SPM/STPM/Diploma/Degree in any field Prior experience in customer service, call center, or telesales is an advantage
• Able to work under pressure and meet daily targets
• Willing to work shift schedules, including weekends and public holidays
• Positive attitude and good problem-solving skills

Company Benefits:

• Basic salary + Shift Allowance + Fix
• Allowance EPF, SOCSO, and EIS contributions
• On-the-job training provided
• Career advancement opportunities
• Supportive team environment
• Work Assets Provided