Job Descriptions:

• Manage customer communication mainly via chat messaging with occasional calls.
• Handle daily backend operations of the payment gateway system, including transaction monitoring, reconciliation, settlement, refund, and chargeback processes.
• Verify and ensure accuracy of daily transaction data, reports, and payment records across multiple systems and banking partners.
• Perform daily reconciliation between internal systems, merchant transactions, and bank statements.
• Coordinate with banks, payment partners, and internal teams to resolve transaction discrepancies, payment delays, or system issues.
• Prepare and validate settlement reports for merchants to ensure timely and accurate fund disbursement.
• Assist in monthly reporting, financial summaries, and operational audit preparation.
• Monitor system alerts and transaction anomalies to detect and escalate potential fraud or operational risks.
• Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements:

• Minimum SPM or higher qualification.
• Strong communication (Mandarin, Cantonese, and English preferred to effectively communicate with our diverse client base and stakeholders).
• Industry experienced is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Basic computer skills (Google Docs, Excel, Gmail, etc.).
• Willing to work on a rotating weekend schedule and perform overtime when required